Your property
You retain ownership and decision-making authority.
Airbnb management support · Gold Coast & Sunshine Coast
Keep your Airbnb. Lose the workload.
BnBe handles the guest messages, turnovers and day-to-day coordination while you keep control of your property, booking accounts and income.
No long property questionnaire. Tell us who you are and where your property is, and we will contact you to discuss the next step.
Your property. Our priority.
Gold Coast · Sunshine Coast
Your booking accounts
Your Airbnb and other booking-platform accounts stay under your control.
Your booking income
Booking income is paid directly to you. BnBe does not receive or hold it.
Our operational support
We help coordinate the day-to-day work behind your short-term rental.
More bookings should not mean more work for you.
The workload behind every stay
Your holiday rental should not become your second job
At first, self-managing can feel straightforward. Then the messages begin arriving at all hours. Cleaners need coordinating. Linen goes missing. A guest cannot find the key. A maintenance issue appears between stays. The calendar needs attention, the listing needs updating and someone still has to check that the property is actually ready.
The work does not arrive in a neat weekly block. It interrupts evenings, weekends, family time and the hours you planned to spend elsewhere.
BnBe brings those moving parts together. We provide practical, local support around the property and the guest journey, while you remain informed and retain authority over the decisions that matter.
More support for your property. Less work for you.
Practical support across every stay
The details that keep a short-term rental running well
Every property and owner needs a different level of support. BnBe can help establish a new listing, improve an existing one or coordinate the ongoing operational work that is taking too much of your time.
Airbnb setup and launch
Support with preparing a property for launch, setting up the listing, organising practical guest information and coordinating the details needed before the first stay.
Listing optimisation
Ongoing support with listing presentation, descriptions, amenities and the information guests need when deciding whether a property is right for them.
Guest communication and support
Clear, respectful communication and practical coordination across enquiries, arrival information, the stay and checkout, with owner approval where a decision requires it.
Cleaning, linen and turnovers
Coordination across cleaners, linen, restocking and turnover presentation so the property is prepared consistently between bookings.
Pricing and calendar support
Practical support with pricing and calendar decisions while you retain visibility and authority over rates, availability, discounts and major booking decisions.
Property care and maintenance
Support with property presentation, maintenance needs, trade coordination and the practical follow-through required when an issue is identified.
A better way to co-host your holiday rental
Professional support without handing over control
Traditional property management is not the only alternative to doing everything yourself. BnBe works alongside owners as an operational co-host, helping manage the workload while keeping the property, accounts and income where they belong: with the owner.
You retain
- Ownership and control of your property
- Control of Airbnb and other booking-platform accounts
- Direct receipt of booking income
- Visibility over bookings, pricing and availability
- Authority over discounts, refunds and major expenses
- Final say on important property decisions
BnBe supports
- Listing setup and ongoing optimisation
- Guest communication and coordination
- Cleaning, linen, restocking and turnovers
- Pricing and calendar decisions
- Property presentation and quality oversight
- Maintenance and trade coordination
- Practical escalation when an issue needs owner input
You stay in control. We help keep the operation moving.
Start with the property
A clear first step, then a support plan that fits
Request your free assessment
Send your name, contact details and property location. The initial form is intentionally short.
Talk through the property
We will contact you to understand how the property is currently managed, what is taking up your time and where support would make the greatest difference.
Receive a recommended approach
We will explain the practical next steps and the areas BnBe can support. You decide whether the approach is right for you and your property.
Support built around real owners
For owners who want the property cared for and their time back
You do not need to know exactly which services you need before getting in touch. Start with the property and the parts of hosting that currently create the most work.
- You own a holiday rental but no longer want to manage every guest message and turnover detail.
- You live interstate or spend part of the year away from the property.
- You have a busy career, business or family life competing for your attention.
- You are preparing a new property for its first short-term rental guests.
- You already self-manage but need reliable operational support around the property.
- You want professional support while retaining your booking accounts and direct booking income.
- You value clear communication, practical follow-through and local oversight.
Heidi & Lee
Local · Experienced · Hands-on
Built around every guest stay
Local, experienced and hands-on
BnBe was founded by Heidi Macallan and Lee Craig, combining experience across accommodation operations, hospitality, real estate management, property maintenance, cleaning operations and quality control.
Heidi Macallan
Heidi's background includes nursing, hospital management, cleaning operations and quality control. She is also an Airbnb host and the owner of an Airbnb cleaning company. Her experience supports the standards behind linen, restocking, presentation and turnover quality.
Lee Craig
Lee brings more than 20 years of experience across hotel management, accommodation operations, real estate management, property maintenance and short-term rentals in South East Queensland. His experience supports property oversight, maintenance coordination, guest needs and practical accommodation operations.
Together, they understand that a successful stay depends on far more than a listing. It depends on the property being prepared, people being coordinated, guests receiving useful information and problems being followed through properly.
What better support changes
Less chasing. Fewer moving parts on your plate.
The value of co-host support is not one dramatic promise. It is the difference made by dozens of practical tasks being noticed, coordinated and followed through.
BnBe does not take control away from you. We help reduce the work required to stay in control.
One clearer operational approach across the guest journey.
Less time spent coordinating cleaners, linen, restocking and maintenance.
More consistent property preparation between stays.
Guest communication that does not depend on you being available every moment.
Better visibility over what needs attention and when owner input is required.
More freedom to focus on the property as an asset rather than a daily job.
Gold Coast & Sunshine Coast
Local support where the property is
Short-term rental operations are easier to coordinate when the people supporting them understand the local area, the property types and the practical demands of coastal accommodation.
BnBe works with owners across the Gold Coast and Sunshine Coast, including holiday apartments, coastal homes, canal properties and other suitable short-term rentals.
The free property assessment is the simplest way to confirm whether your property is within the current service area and whether BnBe's support model is a good fit.
Gold Coast
Holiday apartments, canal homes, coastal properties and suitable short-term rentals.
Sunshine Coast
Local operational support for eligible coastal homes, apartments and holiday properties.
Before you get started
A few things owners usually want to know
Is BnBe a traditional property management agency?
No. BnBe provides short-term rental co-host support and may be described as Airbnb management support, but it does not operate as a traditional licensed property management agency or use a trust-account model.
Who receives the booking income?
You do. Booking income is paid directly to the owner through the relevant booking platform or payment arrangement. BnBe does not receive or hold your booking funds.
Do I keep control of my Airbnb account?
Yes. Your booking-platform accounts remain under your control. BnBe is given the agreed access needed to provide co-host support.
Does BnBe decide my pricing, discounts or refunds?
BnBe can provide pricing and calendar support, but you retain authority over pricing, availability, discounts, refunds and other major owner decisions.
Can BnBe help if the property is not listed yet?
Yes. BnBe can support eligible owners with property preparation, listing setup, launch planning and the operational details required before welcoming guests.
Which areas does BnBe service?
BnBe currently supports suitable properties across the Gold Coast and Sunshine Coast. Submit a free property assessment to confirm your location.
Your property. Our priority.
Start with a free property assessment
Tell us who you are and where your property is. We will contact you to discuss how it is currently operating, what is taking up your time and where experienced local support could help.
There is no long property questionnaire at this stage. The first step is simply starting the conversation.
- Short initial form
- Gold Coast and Sunshine Coast properties
- No earnings promises or pressure
- Clear discussion of the next step